![]() We believe that if we want to expand, we have to create the space for that expansion."Īlongside the physical expansion came team growth, with the company scaling from a team of three to a formidable team of 35. Lindsay summed up the bold approach by saying, "Scared money doesn't make money. IpCourier moved from Paraiso Avenue to a second location and then to another before finally settling at 64 Hagley Park Road, which required a significant amount of investment. "We kept outgrowing every space that we were in," Lindsay explained to Sunday Finance. But IpCourier was undeterred by these obstacles, continually evolving. They also had to overcome setbacks, such as the theft of a second bus within a month. However, the challenges they encountered were like water rolling off their backs, and they persevered. The delivery vehicle transitioned from a Honda Fit to a Subaru and then to a bus. The journey for IpCourier was marked by a constant need for expansion, mirroring the company's growth. "It was in our best interest to get the goods out quickly as we simply didn't have the space to store them," he added. Some didn't have cash on hand when we arrived at their homes, and they would hide inside because they weren't expecting the goods to arrive so promptly," Lindsay humorously mentioned. "Because we delivered packages so swiftly, customers were often caught off guard. This incident marked a turning point as word quickly spread about IpCourier's reliability, efficiency, and affordability. We unloaded all the packages onto the ground, scattered across the car park, and directed customers to meet us there." We found a friend on Paraiso Avenue who kindly offered his car park. There were so many packages that we had to improvise. ![]() Lindsay recalled, "The truck turned over on us we couldn't manage to deliver all the packages. ![]() This influx, however, presented a logistical challenge in December of 2019. "We absorbed that cost just to get a foothold in the market," Lindsay explained to Sunday Finance.įollowing this pivotal moment, IpCourier experienced a rapid surge in its customer base, with a thousand new customers signing up. However, their innovative approach, while brilliant, wasn't without its sceptics, who questioned the legitimacy of their business. The excitement of their success fuelled their commitment to swift deliveries, prompting them to establish a rigorous process, operating from 9:00 am to 9:00 pm daily. "I came up with the brilliant idea of offering free delivery to everybody," Lindsay told the Jamaica Observer as he reflected on those early days. Embracing their resource constraints, they cleverly marketed the concept of online shopping with doorstep delivery. What set the company apart was its pioneering approach to courier services - strictly online, with no physical location. Once officially registered, IpCourier began its operations with a single Honda Fit motor vehicle. However, wasting no time, they embarked on the journey to secure legitimacy. The potential breach of Customs regulations loomed as a constant risk, and their situation drew the attention of a vigilant Customs agent. It was indeed a risky endeavour for Lindsay and Newman to operate an unregistered shipping courier business. ![]() We didn't have any money we had to scrape together three credit cards to pay for the items at that time," Lindsay recalls the moment vividly. "Me and Jermaine nearly cried they charged us $32,000, at the time, for the duty on the items that were coming for the three of us. Their early journey, however, encountered a significant hurdle during their first interaction with Jamaica Customs Agency. In May of 2018, with unwavering determination and minimal resources, Lindsay and Newman embarked on their shipping venture, handling single-item shipments from Miami to Jamaica. ![]() As Gavin puts it, "We realised that once we connected with the people in Miami, we could do this, and do it efficiently." Frustration led to inspiration, and together they decided to eliminate the middleman, taking charge of their own shipping operations. It all started when Jermaine began selling fashion accessories and camera gear, relying on a traditional courier service provider that brought with it a barrage of communication issues and logistical headaches. Lindsay, along with his younger cousin Jermaine Newman and wife Nastassia Lindsay, saw an opportunity to revolutionise the shipping industry. For Gavin Lindsay, CEO of Internet Package Courier (IpCourier), and his entrepreneurial team, the journey began with a simple frustration. IN the world of e-commerce, success often arises from solving everyday challenges. CEO of IPCourier, Gavin Lindsay (centre) with his star customer service team members, Daviana Fortella, logistics supervisor (left) and Stephanie Forrester, customer service supervisor/airport liason personnel. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |